2019 / WEB & iOS & AN / SHIPPED
Wattys Submission Flow Redesign
Creating a smoother submission process for Wattpad’s annual writing contest.
Overview
The Wattys is an annual writing contest Wattpad holds to identify high-quality, popular content. The Wattys winners get funneled into the Wattpad Stars program where they’re eligible to have their story adapted into books, TV, or movies.
The old way of submission was for users to tag their stories (ex. #wattys2019). We wanted to improve this submission process to increase the quality of our submissions and to identify more serious writers.
Team: Writer Success - Product manager, Frontend + Backend engineers, Content/Marketing managers
Role: UX + UI Design, Collaborative content design
The Opportunity
HMW design a submission process that should make it easier for Wattpad to identify high potential writers and their stories and encourage higher quality entries for the Wattys.
The previous way of submitting your stories to the Wattys is by having users add a tag with #Wattys and the year.
Redesign Goals
- Increase quality of submissions by introducing eligibility criteria
- Position The Wattys to serious writers as a viable path to our other writer opportunities such as the Wattpad Stars program and the Paid Stories program.
- Leverage The Wattys for our internal content funnel with 500 warm story leads for Paid
Entry by tagging introduced many problems. From a UX point of view, there was no verified feedback that you actually were submitted besides seeing your tag. From a business point of view, we had so many unqualified submissions (very short stories, smut, etc.) that we had to sift through.
Our approach was to tackle this issue by:
• Introducing guidelines and updating our eligibility criteria
• Implementing a more rigorous/effortful submission process to improve quality of submissions and filter out hobbyist writers
Process Highlights
Determine eligibility criteria
Worked with our Content stakeholders to determine what information we want to collect, how important it is to the team, and how we would use it. New eligibility such as min. 50k words were included which established the wattys as a contest for the more serious writers.
Engineer Collaboration
• Collaborated requirements with engineers on the squad to align on how we wanted to collect submission data across different languages.
• Decided to use a web form because it was fastest to build and centralize the data collected
Redesigned Flow
Desktop Web
Results
This year we received less than 1/4th of last years amount of entries because of the new rules creating a barrier of difficulty to those not committed to winning - it weeded out all the submissions, and left us with the more serious writers, which meant a overall higher quality in the stories. This sounds scary, but it was very intentional, we wanted to make sure we were finding serious writers. Even more importantly - we have more complete, 50k+ stories for our content pipeline, and more stories to potentially monetize.
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